Frequently Asked Questions (FAQ)

Orders and Payments

1. How do I place an order?
Placing an order is simple! Browse our products, add items to your cart, and proceed to checkout. Enter your shipping and payment details to complete your purchase.

2. What payment methods do you accept?
We use Ziina, a well-known and secure payment gateway in the UAE, to process all transactions.

3. Can I cancel or modify my order?
If your order hasn’t been processed yet, you can request a cancellation or modification by contacting us through live chat or at customerlover99@outlook.com.

Shipping and Delivery

4. Where do you ship?
We currently ship to all Emirates within the UAE.

5. How long will it take to receive my order?

  • Dubai: Delivery within 2 business days.
  • Other Emirates: Delivery within 3 business days.

6. How can I track my order?
Once your order is shipped, you will receive an email or SMS with a tracking number and instructions to track your package.

7. What should I do if my order is delayed?
If your order hasn’t arrived within the estimated time, please contact us via live chat or at customerlover99@outlook.com, and we’ll assist you.

Returns and Refunds

8. What is your return policy?
You can return items within 15 days of delivery as long as they are unused, in their original packaging, and meet the conditions outlined in our Return and Refund Policy.

9. How do I initiate a return?
To start a return, contact us via live chat or at customerlover99@outlook.com with your order details and the reason for the return. We will guide you through the process.

10. When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive and inspect your returned item.

Products

11. Are the products genuine?
We strive to source high-quality items that provide great value for their price.

12. What if an item is out of stock?
If a product is unavailable, we recommend checking back soon or contacting us to inquire about restock dates.

13. Do you offer product warranties?
Warranty information (if applicable) will be included in the product description.

Other Questions

14. Can I contact you for support?
Yes! We offer 24-hour live chat support to respond to your inquiries. Alternatively, you can email us at customerlover99@outlook.com.

15. Do you offer discounts or promotions?
We regularly run promotions and discounts. Stay updated by subscribing to our newsletter or following us on social media.