Shipping Policy

At CustomerLover, we are committed to delivering your order promptly and securely. Below are the details of our shipping policy:

Shipping Locations

  • We currently ship within the UAE, covering all Emirates.
  • If we are unable to deliver to your location for any reason, we will notify you during checkout.

Shipping Times

  • Processing Time: Orders are processed within 1 business day after payment is received.
  • Shipping Time:
    • Dubai: Delivery within 2 business days.
    • Other Emirates: Delivery within 3 business days.
  • Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, public holidays, or courier delays.

Shipping Costs

  • Shipping fees will be calculated and displayed at checkout based on your location and chosen delivery option.
  • Free shipping may be available for orders above a certain value (as indicated during checkout).

Order Tracking

  • Once your order is shipped, you will receive an email or SMS with a tracking number and instructions on how to track your package.
  • Tracking updates may take a few hours to reflect on the courier’s system.

Customs and Duties

  • As we currently operate within the UAE, there are no customs fees or import duties for local deliveries.

Lost or Delayed Packages

  • If your package is delayed or lost in transit, please contact our support team at customerlover99@outlook.com. We will work with the courier to resolve the issue.
  • Refunds or replacements for lost packages are handled on a case-by-case basis.

Incorrect Addresses

  • Please ensure your shipping address is accurate at the time of checkout. We are not responsible for packages delivered to incorrect or incomplete addresses.

Contact Us

If you have any questions about our shipping policy, feel free to reach out to us at customerlover99@outlook.com.